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Description
What Customers Hate**** Condition: BRAND NEW ISBN: 9781400236671 Format: B format paperback Year: 2023 Publisher: HarperCollins Leadership Description: This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether youre selling to consumers or business to business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best
****Condition: BRAND NEW
ISBN: 9781400236671
Format: B-format paperback
Year: 2023
Publisher: HarperCollins Leadership
Description:
This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.
Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market.
No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services— regardless of their high quality—into the hands of customers will grind to a halt.
What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include:
How to turn an upset customer into a customer for life, in five easy steps.
Why “haters” will determine your organization’s growth and profitability.
How to thrive in the “experience economy.”
The importance of the five-touch journey mapping.
The impact of hate-love pe
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4.5 ★★★★★
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Product Reviews
★★★★★ 5
Used almost daily.
Color: Black
This electric can opener you set and forget. It works on various sizes and types of cans. The size makes it easy to store.
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Reviewed in the United States on May 11, 2026
★★★★★ 5
USB Rechargeable Electric Can Opener
Color: Black
Item review update! Disregard my first review since then I realized that I didn't have the usb cable pushed in far enough for a connection which stopped the item from charging and that's why it stopped working. Item works as described, clean cut, easy to use and really worth the cost. I definitely recommend.
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Reviewed in the United States on April 3, 2026
★★★★★ 5
Very Easy to Use, no stress on your hands
Color: Black
I am 76 and my hands don’t grip the way they used to. Too hard using a manual can opener. This one definitely fits the bill, plus I like the rechargeable feature!
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Reviewed in the United States on April 12, 2026
★★★★★ 1
The most worthless item I've purchased
Color: Black
I bought this can opener February 13th I think and I used it 2 weeks ago and is now broken won't open up anything so my review for this is the worst piece of crap can opener I've ever purchased so now I guess I got to go back to the manual hand one the Old faithful!!!! Do not I mean do not purchase it
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Reviewed in the United States on April 2, 2026
★★★★★ 5
not better than manual……!!!!!
Do Not Buy This Product.
this review is coming at 1 April 2026. This can opener was purchased in October 2025. My initial review was that it worked well and did the job. It was meant to do however, after a few uses, I noticed that the can opener continue to move around and around the can even after the can lid had been cut open. in January 2026 it began to make more and more rotations around the can and the lid was not cut loose. After a few more uses. It just rotated and did nothing else. I sent an email to the company. I contacted Amazon about it. I’ve done everything that I can possibly see to do but I get no positive results. Consequently, I have a six month old can opener. It does not work.
worked well for the first 10 or 20 uses; then the cutting edge just wore out (3-4mos.), so now my money was wasted. No explanation no offer, too bad.
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Reviewed in the United States on October 18, 2025